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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

I'm working on my online store and I can't figure out where the customer goes after they make a purchase.Are they redirect to a confirmation page?Do I add the c...

5 - Supporter
Posted 06-18-2023 in Troubleshooting
1 Reply

When I cancel an order and refund the customer, Square now keeps the processing fee. Is that fee deducted from the customer’s refund, or does the seller end up ...

5 - Supporter
Posted 06-19-2023 in Troubleshooting
1 Reply

SAB is dominant & reliable business setup company in UAE. Our collaboration will help you in smooth processing of all the stages of business setup in Dubaisabau...

5 - Supporter
Posted 06-19-2023 in Troubleshooting
0 Replies

MSAR Auditing aims to provide quality services to clients including Internal Audits, External audits, Financial audits, Real Estate audits, and more.....masarau...

5 - Supporter
Posted 06-18-2023 in Troubleshooting
0 Replies

My square terminal changed the UI setup last night and now ALL the square functions seem to be ported to the terminal (and not just available via the web portal...

5 - Supporter
Posted 06-17-2023 in Troubleshooting
3 Replies

Good morning, My square stand, 13 months old, has recently had a connection issue. It stopped recognizing the connection from the hub. We would unplug the hub a...

5 - Supporter
Posted 06-17-2023 in Troubleshooting
3 Replies

I am setting up different sites that have the same items for the most part on all sites. However the items for each site need to have different modifiers (desig...

5 - Supporter
Posted 06-18-2023 in Troubleshooting
1 Reply

Hi! I'm wonder if anyone has identified how to do this in Items.I own an ice cream shop and guests pick from 2 sizes: Mini & Regular. That sets the starting rat...

6 - Contributor
Posted 06-18-2023 in Troubleshooting
1 Reply

Does anyone know how to make the shift page completely visible so staff could see everyone’s schedule instead of just themselves?

5 - Supporter
Posted 06-18-2023 in Troubleshooting
1 Reply

I take cash payments from customers, so this is not about credit card payments. A few weeks, I figured out how to send someone a manual receipt that I built on ...

6 - Contributor
Posted 06-17-2023 in Troubleshooting
4 Replies
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