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Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Admin
Posted 07-11-2023 in Troubleshooting
3 Replies

Well my amount page wont let me enter the amount for 2 reasons Split amount or connect to internet. Im using data. I havevt

5 - Supporter
Posted 02-11-2020 in Troubleshooting
1 Reply

[The title of this thread has been edited from the original: Manual Card Entry freezes when card expiration month is January] When entering card expiration mon...

5 - Supporter
Posted 02-11-2020 in Troubleshooting
3 Replies

[The title of this thread has been edited from the original: typing in checkout search is slow]Retail POS system on iPads (both have these symptoms). The app is...

5 - Supporter
Posted 02-10-2020 in Troubleshooting
1 Reply

I had to take two partial payments on an invoice and now it looks like the invoice was paid double. It shows as income when I did not take double the amount. I ...

5 - Supporter
Posted 02-09-2020 in Troubleshooting
1 Reply

[The title of this thread has been edited from the original: Square register issue with only Chase chip]So this has been going on since July, and only with Chas...

7 - Protege
Posted 02-08-2020 in Troubleshooting
3 Replies

Hi all, We've been using Sq for more than 3 years than this is the first time we came across this issue and it surely worked by Jan 2. When I tried to get a d...

5 - Supporter
Posted 02-02-2020 in Troubleshooting
1 Reply

The Square card reader won't stay plugged into my Samsung Galaxy S7. It literally falls out of the headset jack.

5 - Supporter
Posted 02-18-2017 in Troubleshooting
4 Replies

[The title of this thread has been edited from the original: migrating into new store] I migrated all my items to the new square store but some of my items did...

5 - Supporter
Posted 02-07-2020 in Troubleshooting
1 Reply

I issued a refund for the amount of the overcharge 2 hrs after original transaction. will I be subject for both the over charge and the refund?

5 - Supporter
Posted 02-08-2020 in Troubleshooting
1 Reply

I can't sign up because I don't have a phone number under my name. Is there a way around this?

5 - Supporter
Posted 11-15-2017 in Troubleshooting
3 Replies
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