Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

From the Options menu I have already added the variation, now I wish to add it to the actual item. I am not able to add an item variation even though the item h...

6 - Contributor
Posted 09-08-2023 in Troubleshooting
2 Replies

I manage a company store. It is very common for someone to come in and purchase 1 shirt in 1 color in various sizes. When this happens, I have to ring 1 small b...

8 - Enthusiast
Posted 09-09-2023 in Troubleshooting
1 Reply

SQUARE TERMINAL IS BLACK..WON'T TURN ON SINCE YESTERDAY'S OUTAGE. ANYONE KNOW WHAT I CAN DO TO GET IT BACK UP & RUNNING?

5 - Supporter
Posted 09-08-2023 in Troubleshooting
2 Replies

Since the outage yesterday, has anyone received an email saying that money would be withdrawn from your linked bank account for no reason? There is a balance in...

5 - Supporter
Posted 09-08-2023 in Troubleshooting
2 Replies

First pic is the header when it loads normally from simply navigating to the website (www.royaltontravel.com) as it should be, white font, transparent backgroun...

5 - Supporter
Posted 09-08-2023 in Troubleshooting
0 Replies

I have about 1k in off line payments we took last night when will they go through?

5 - Supporter
Posted 09-08-2023 in Troubleshooting
1 Reply

I've gone through all the videos and set up my subscriptions the way they say to do, but when I test it out and purchase a subscription using a link, it is only...

5 - Supporter
Posted 09-08-2023 in Troubleshooting
0 Replies

I recently opened my account. I did a test transaction on Sunday, October 3rd. Today is Friday, October 8th. The funds were never transferred and are showing th...

5 - Supporter
Posted 09-08-2023 in Troubleshooting
1 Reply

For the past 2 days I have received an error message saying that transfers are not available. Why?

5 - Supporter
Posted 09-08-2023 in Troubleshooting
1 Reply

SQUARE TERMINAL IS BLACK SINCE THE OUTAGE YESTERDAY. ANYONE KNOW HOW TO GET IT TO COME BACK ON. HAVE TRIED HOLDING DOWN THE POWER BUTTON FOR A LONG TIME, BUT ST...

5 - Supporter
Posted 09-08-2023 in Troubleshooting
1 Reply
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