Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

Hi! I am curious about Messages Plus. I currently use Salesmessage to automate prep instruction texts when a new client is added to my customer directory; I'd l...

Square Champion
Posted 09-07-2023 in Troubleshooting
5 Replies

** Bug Report **See attached screenshot. Instead of the actual customer feedback, this is what I get. I’ve received this message a few times in the past month o...

Square Champion
Posted 09-09-2023 in Troubleshooting
11 Replies

I have tried working with Square support on this issue and have not gotten any traction. It is not a simple issue to resolve such as forgetting the card reader,...

5 - Supporter
Posted 09-04-2023 in Troubleshooting
3 Replies

I already sent a request in for tech support, still waiting for a reply. I attempted to do a keyed transaction via the virtual terminal on my computer today and...

6 - Contributor
Posted 07-16-2019 in Troubleshooting
9 Replies

Apparently I was unsubscribed from the legacy team management subscription sometime in the last week/week and a half. Support is looking into this for me@isabel...

Square Champion
Posted 09-19-2023 in Troubleshooting
5 Replies

This should be simple, but I cannot find a way to cancel an order that a customer placed.I am using a really simple setup with checkout links. Customers place a...

6 - Contributor
Posted 09-19-2023 in Troubleshooting
4 Replies

We are looking for an automated process to display our total number of sales transactions at our full servicecar wash.We currently do not have a digital sign pr...

5 - Supporter
Posted 09-17-2023 in Troubleshooting
1 Reply

I run a children's museum and we are wanting to set up a yearly membership...where our customers purchase a one time purchase (once a year) and they can in turn...

5 - Supporter
Posted 06-07-2023 in Troubleshooting
6 Replies

I've recently been diagnosed with a type of uterine cancer and need to pause my store so I don't accept orders while I'm having surgery & recovering? How do I d...

5 - Supporter
Posted 09-19-2023 in Troubleshooting
2 Replies

I have a Square Terminal and a Square Register. Instead of getting a dedicated receipt printer, can I use my Square Terminal as a printer for the Square Registe...

5 - Supporter
Posted 09-16-2023 in Troubleshooting
4 Replies
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