When scanning item in register, nothing happens

[JonahB]

New to square - I set up items in register with UPC codes input in the SKU box in item set up. Once saved and I scan the item at the register nothing happens. I expect it to add the item to the current check. Am I missing a setting somewhere?

I've input the upc manually through the online dashboard and scanned it in in item setup on the register. What am I missing?

-Solved by phone support-

[katieand]

Hi @JonahB - Glad to hear you got help from our CS team over the phone! If you want, you can share your answer in case others encounter a similar issue. They'll be able to search in the community to find help 🙂