I had a customer split a transaction with $20 cash and the rest on a card. I split the transaction and tendered the $20 and the customer paid the rest with the card but I didn't catch that the entire total was charged to the card.
If I check the Square transaction log there is no reference to the $20 cash tender, even though it printed a receipt and there is a receipt number (C5tg). The only transaction in the list is the full $48.91 charge to the card.
We frequently do split transactions and this is the first issue that we have noticed is many years. Has this happened to anyone else?
