Orders tab not showing in Square Appointments?

[MudFire_Dex]

[This title has been modified from it's original: Orders Tab in Square Register (POS v. Appointments)] 

Hi - we just got our new Square register - so exciting - we adore it. However, we do have one issue. We want to use the Appointments version for the register because we are fulfilling appointments as part of what we do in person, in addition to in-person sales, and processing online orders for pickups or shipping. We can see the online orders in Transactions but the Dashboard menus are totally different for POS v. Appointments and we lack an Orders tab which was making it easy for people to pull orders in slow times during the day. Is that functionality that there is a setting to fix or do we need to have two devices for this?

Thank you for your help
D

[isabelle · Accepted solution]

Hey @MudFire_Dex 🔥 

Thanks for posting in the Seller Community - it's good to see you around again! 

As of right now, Square Online orders showing in the Appointments app/software is a feature request. Other sellers have inquired about this feature, so it has been marked and surfaced as a feature request to our Product Teams.

Sellers have been using an additional device/iPad to monitor orders. Sorry about that and we'll definitely update this thread when we hear an update regarding the development of this feature. 

[MudFire_Dex]

@isabelle Thank you so much for the info - yes that is what we are currently doing - we've got our old Ipad mini that we used to use as our check out to check orders.

[isabelle]

Thank you for your patience and understanding @MudFire_Dex! I hope to see you around the Community more ✨