No keyboard for receipts

[Cathy4652]

The phone keyboard doesn’t show up when a customer wants a text message receipt 

[Summer2024 · Accepted solution]

Hi @Cathy4652 ! I see this is your first post, so welcome to the Square Community! We are so happy to have you. Below I have listed a few different troubleshooting steps: 

1. Quick Fixes:

   • Force close and restart the Square Point of Sale app
   • Ensure your device's operating system is up to date
   • Check that Square has permission to access the keyboard

2. Device-Specific Checks:

   For iOS devices:

   • Go to Settings > General > Keyboard
   • Make sure "Keyboards" is properly configured
   • Toggle "Reset Keyboard Dictionary"

   For Android devices:

   • Clear the app cache (Settings > Apps > Square > Storage > Clear Cache)
   • Check keyboard settings in device Settings > System > Languages & input
   • Verify no third-party keyboard apps are interfering

3. Square App Settings:

   • Verify you're running the latest version of Square Point of Sale
   • Check your receipt settings are properly configured
   • Try toggling the digital receipt settings off and back on

If none of the above resolve your issue, could you please answer the questions below? This will help our engineers if I need to escalate to them. 

1. Which device (iOS/Android) are you using?
2. When did this issue start?
3. Does this happen with every transaction or intermittently?

I'll be on the lookout for your reply, but I hope this helps!