My terminal has been frozen on a 5 min update for 4 hours

[themangalman]

Hi can someone please help I have a event in 4 hour went to do a quick software update and now it’s been frozen on 5mins for over 4 hours can anyone help 

[Sam_400º · Accepted solution]

Hey @themangalman if your terminal seems to have frozen these are the steps to hard reset taken from the support article [LINK TO SUPPORT ARTICLE HERE TOO]

If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a countdown timer. Keep holding down the power button until the timer gets to 0, and the screen says you can release the power button.

Once the reset is complete, you’ll need to:

1. Go back through basic setup questions like your time zone.

2. Reconnect to the internet.

3. Sign back in with your email address and password or device code.

4. Add accessories such as cash drawers, printers, scanners or scales. Learn more about connecting compatible hardware to Square Terminal.

5. Adjust any settings back to your preferences.