Gross receipts Affected by incorrect transaction

We've been using Square for about six years now and I love having the sales history to get a sense of how we've grown.  Unfortunately, this summer one of my employees accidently entered two cash sales as $7,000 when she meant to enter $7.  When she realized her mistake, she "refunded" the $7,000.  Now the months in which she did this show our gross sales as way higher than our Net Sales, and its made it way harder to use the comparison reports (I either have to remember to change it to Net Sales, which I can't always do, or make a note ---that was the day "Susie" made that $7,000 charge.  Is this part of my square history forever or is there any way to simply void those two transactions?  They happened in July and August and honostly its really thrown a wrench in my use of square reports.

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Square Community Moderator

Hey there @HawMuch and welcome back to the Seller Community

 

At this time there is no way to erase transactions from history. The reason behind this is that Square as a Financial Institution needs to keep records of all transactions and activity that are processed on our system. I am sorry for this inconvenience and the issues it has caused in your reporting.

JJ
Community Moderator, Square
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