Contactless payment limit

[Sneakers]

Square terminal/reader won’t accept contactless payments… 

keeps saying the contactless limit has been reached on this card. 

has happened 4/5 times in a row so isn’t the customer’s card. All different cards and customers 

any ideas? 

thank you. 

[Breffni]

Hi @Sneakers, sorry to hear that you're having some trouble. 

The contactless limit is currently £100, anything at that price or under should go through fine. It would indicate that the block is on the customer's end, but I understand that this has happened a few times. 

Can you tell me more about your set-up? Is this happening to in-person payments on both the Square Terminal and Reader? Do you process any online sales? 

[Sneakers]

Hi, 

the amounts have been under £100.00. 

set up is just the app and using phone for contactless. I also tried to use the reader. Same thing happened. 

no online sales. 

thank you. 

[Breffni · Accepted solution]

Thanks @Sneakers, unfortunately from my end this sounds like a decline on the customer's end. 

I don't have access to your payment history though so in this case I would suggest getting in touch with our support team to see if we have any additional information here