Clients are saying they are rescheduling appointments, but they are not being rescheduled.

[Esthie82]

Several times now I have sent a "No Show" message to a client only to have them respond saying that they rescheduled the appointment at a different time/date.  However, the first appoinment doesn't move and the new appoinment is not being scheduled.  I'm nervous that two appointments are going to somehow be booked at the same time and I won't know.

[Tom]

Hi @Esthie82, thanks for flagging and sorry to hear about the trouble you've been encountering — this shouldn't be happening.🤔

I went to check on this and everything should be on the up-and-up. Can you send our Support Team an example of an appointment where this happened? This will help us take a closer look behind the scenes and make sure everything is working properly.

[Avatrujillo]

This exact thing happened to me Tuesday November 21st, I thought it was an error on the client. She is going to send me the confirmation she received. I just had another client reschedule her own appointment weeks prior to the original date and she received a reminder for the original appointment time. 

[Helen]

Very sorry to you experienced this @Avatrujillo! I went ahead and started a case for you with our Appointments Support team. They will reach out to you by email to request more information about the specific appointment. It would be great if you could reply with the confirmation your customer sent you so our Appointments specialists can investigate!