Changing in cart message

OTWP · ‎06-12-2023

When I add things in my cart, I get a message that says, "Please note, your order will be ready on our next business day: Monday, July 10th, at 6:50 PM." Where is this autofill coming from?

I went to Fulfillment and created my message to show up in cart which is "You will be contacted via email when your order is ready for pickup," and saved it.

But I still get the same computer generated computation when adding things to cart and the merch WILL NOT be ready by that random time. Causes a lot of confusion. Pictured below.

TheRealChipA · ‎06-12-2023

Hi @OTWP. You missed one other setting you need to adjust. Go back to your Fulfillment Pickup settings and toggle “Calculate & assign pickup times automatically” to “No.” You’ll then be presented with a couple of new timing messages and instructions boxes to enter the details for the customers to see regarding your fulfillment process.

Let me know if you need anything else.

Chip A.
Square Expert & Innovator
(But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.

OTWP · ‎06-13-2023

Thanks, but I did that too. I forgot to put in my original post.

OTWP · ‎06-13-2023

I did that and I think that's when I entered the info about emailing us. Here's that screen:

Any idea why it's still giving customers this "next business day" at a random time message in their carts?

Thanks for any suggestions!

TheRealChipA · ‎06-13-2023

No idea at all, @OTWP. So I’m going to submit this thread to the Community Moderators and mark it as a possible bug to be looked into. I’m also sending this thread to one the Customer Success Team folks to hopefully escalate it. Thanks, and I’m sorry I can’t get you an immediate solution.

Chip A.
Square Expert & Innovator
(But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.

TheRealChipA · ‎06-13-2023

@BernadetteA I reported this as a possible bug. Could you (or someone) please look into it for investigation. What I suggested should have worked. Thanks! (I tagged you because you liked my original reply. LOL)

Chip A.
Square Expert & Innovator
(But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.

Ellie_ · ‎06-13-2023

Hi @TheRealChipA and @OTWP,

Thank you for bringing attention to this! I can step in for @BernadetteA here and investigate what is happening. I will update here once I have more information. 😊

Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

Ellie_ · ‎06-13-2023

Thanks for the patience on this, @TheRealChipA and @OTWP!

It looks like that is no longer showing in the checkout, can you please try from an incognito browser? It should now just say the pickup location and the written steps you provided.

Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

TheRealChipA · ‎06-13-2023

Thanks, @Ellie_. I’ll let @OTWP try it out and let you know if they have any further issues. I appreciate your quick reply and investigation!

Chip A.
Square Expert & Innovator
(But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.