Barcode scanner doesn't work after I view a different app on iPad.

[MunisingVC]

This is happening on multiple square stand registers at different locations, (different configurations / models of stands and iPads) but if the user navigates to another app, when you come back to the square app the barcode scanner no longer works.  It the red reader line illuminates and the scanner beeps but the item doesn't not show up in the cart. The only remedy to fix it is to restart the app so all hardware reinitializes.  I believe this may be an issue with the square app itself.  Has this been reported?

[Candlestore · Accepted solution]

@MunisingVC ;

Square was working on this over the weekend and sent out an update 6.18.2 for Square for retail.  Since we do not leave the app I have not had this issue but have seen others did.

[MunisingVC]

Thanks for the info!

[poppiesandpearl]

We are still having this issue even after running the update

[Candlestore]

@poppiesandpearl ;

What hardware are you using with the scanner?  Tablet, Cell, Stand, Terminal or Register?

I use the Square Stand and am no up to version 6.22.?? now I believe and have not had as much of a problem since the 6.18.22 update.  I know once and awhile it is a loose connection at the Hub and the USB on the scanner that can cause problems.  

Check to make sure you are up to date on your hardware since Square is always updating.