Why is my square credit card transactions being sent to my kitchen Square KDS

[HappyCrab]

Why is my square credit card transactions being sent to my kitchen Square KDS

[HappyCrab · Accepted solution]

We just received new equipment yesterday directly from square. Downloaded the restaurant pos on the two tables we received and the square KDS on the android screen, exactly how square customer service told us to do.

Prior to get this new equipment, we were using an older POS but was still using the square terminals for credit card processing. Each time a credit card is processed on the square terminal now or the new iPad the receipt from square gets sent to the kitchen (android tablet), also if we void a transaction on the iPad it shows a voided transaction in the transactions for that day on the square dashboard - transactions. Trying to figure out why and what needs to be changed in the settings for the square receipts not to be sent to the kitchen and why any voided transaction is showing in the transactions for that day. 

[frances_a · Accepted solution]

Hello @HappyCrab 

I see this is your first post here in the Community, so I want to officially welcome you! This is the best place for Sellers to collaborate. 

I'm sorry that trouble has brought you here, but rest assured, we'll do our best to help out. 

From your description, sounds like everything is working as intended. 

When you void a transaction, Square will still report that the transaction was initiated and then voided. 

Some businesses want to track voided transactions and items to ensure employees are not abusing this function, plus inventory tracking is different for voided vs comped items. 

As for your KDS, it will receive tickets for each order you process, whether it's a credit card, cash, or other type of tender. 

If this continues to be an issue, sending screenshots of what you're seeing on your end would be helpful. 

Additionally, you can reach out to our Support team.

Thank you ✨

[Donnie-M]

@HappyCrab might need a little more info, because I am not sure why they wouldn't show up.  Whenever you make a sale unless the category is excluded it should show up on the kds.

[HappyCrab · Accepted solution]

We just received new equipment yesterday directly from square. Downloaded the restaurant pos on the two tables we received and the square KDS on the android screen, exactly how square customer service told us to do.

Prior to get this new equipment, we were using an older POS but was still using the square terminals for credit card processing. Each time a credit card is processed on the square terminal now or the new iPad the receipt from square gets sent to the kitchen (android tablet), also if we void a transaction on the iPad it shows a voided transaction in the transactions for that day on the square dashboard - transactions. Trying to figure out why and what needs to be changed in the settings for the square receipts not to be sent to the kitchen and why any voided transaction is showing in the transactions for that day. 

[frances_a · Accepted solution]

Hello @HappyCrab 

I see this is your first post here in the Community, so I want to officially welcome you! This is the best place for Sellers to collaborate. 

I'm sorry that trouble has brought you here, but rest assured, we'll do our best to help out. 

From your description, sounds like everything is working as intended. 

When you void a transaction, Square will still report that the transaction was initiated and then voided. 

Some businesses want to track voided transactions and items to ensure employees are not abusing this function, plus inventory tracking is different for voided vs comped items. 

As for your KDS, it will receive tickets for each order you process, whether it's a credit card, cash, or other type of tender. 

If this continues to be an issue, sending screenshots of what you're seeing on your end would be helpful. 

Additionally, you can reach out to our Support team.

Thank you ✨

[Sam_400º · Accepted solution]

Hey @HappyCrab - I'd like to just extend from what @frances_a as I don't think it resolves or explains the issue for you! 

First up, if you're not using categories then you're going to need to set them up. This is how your system will identify what goes where. 

Assuming you've already got this, then on each KDS in the settings you can define what orders/transactions show on that screen. Just turn off the uncategorised option. This will stop 'amount only' transactions from showing on your KDS and will only show ones with items from your categories. 

I'm bad for adding new online items and not setting them up right - so I've left my uncategorised as on so I don't miss anything in the kitchen, but this does mean that my KDS shows every single transaction (and invoice payments too!). 

[HappyCrab]

THANK YOU so much for the information. It was explained very well and I was able to resolve the issue based on your resposnse