Square Online Tips, where do they go?

[websitechicks]

Hi @Hadley ,

Can you help us with this? I have another restaurant wondering the same thing

This thread was created from a reply on: Square Online Tips, where do they go?

[tranguyen]

Hey @websitechicks, just want to step in for @Hadley her eand help look into this for you!

Just to help me investigate this further, do you know what the current tip distribution setting is for the restaurant? Is it set to tip directly, or tip pool? 

From what I have gathered so far, Square Online sales are not attributed to a specific team member. So if tip pooling is on, tips from online orders will pooled accordingly.

If the restaurant has selected tipping directly, then the tip will remain unattributed, and the account owner should have the option to distribute this. 

[websitechicks]

Thank you for clarifying, it is set to tip directly. 

Do you happen to have a screenshot of where they would see the unattributed tips? or where they can find these tips on their dashboard?