Reports Printing Tiny, receipts printing smaller but not tiny

[Long-View-Lodge]

We changed nothing and now server reports and end of day print tiny like unreadable tiny.  Also the actual receipts seem to be smaller as well.  Take a look at the photo?

[MayaP · Accepted solution]

Hi @Long-View-Lodge — thanks for flagging this and for your patience.

Our team is actively working on a fix, though we don’t have an ETA just yet.

I really appreciate you hanging in there in the meantime! 

[lockspotcafe]

This is happening to all of our reports as well.  Receipts are all printing out at different sizes for awhile and now all end of shift and close of day reports are printing miniature.  I can't read them and they aren't printing clearly.

This happened after we updated all the POS to the last update.  It happened a few years ago and there was a way to change it in settings, but it is no longer there.

HELP!

[MayaP]

Oh no, I am sorry you are impacted by this as well! 😥 @lockspotcafe

Can you confirm the app version your device is currently on? Are you seeing any updates available? 

[MayaP]

Thanks for waiting! The update was released last night. Please update your app to version 6.75. If you’re still having any issues after that, just let me know.

@Long-View-Lodge 

[Taw1]

Our is still doing this. ive been on phone forever and no help  square is totally clueless. we are up to date on square app and IOS

[Karman]

I am so glad I found this thread.... It helps to know I am not alone. I am having the exact same trouble with close of day and shift reports. It started about 3 weeks ago with one ipad and printer... then last week it is affecting all of them. I am confident it is some update that has caused this. After spending too much time with Square on the phone, Apple on the phone and the printer manufacturer, I was no closer to an answer. I am surprised the Square help desk did not know this was an ongoing problem. 

I too have checked to be sure the app is updated to the most current update and I still have the problem. 

[Long-View-Lodge]

The newest update fixed it for us, not the one a week ago but the one yesterday or today