Modifiers getting dropped from menu items

[brad83]

Past three Saturday's in a row I've had a handful of modifiers get removed from menu items.  I double check to make sure the modifiers are there after adding them, and then at the time of service random modifiers drop from items. Anyone else seeing this?

[RobynR]

Hey @brad83,

Thanks for being a member of the Community.

Are you updating the modifiers from your Square hardware or Square Dashboard on a computer or laptop?

I look forward to your reply.

[brad83]

Early in the day I update modifiers in the Square Dashboard on a laptop.  Then later in the day during service, occasionally modifiers drop and I have to re add them.  One time, on 10/29, at around 7 PM CST, modifiers on select menu items dropped for about 10 minutes and then reapplied themselves without me getting to a computer to fix it.  

[RobynR]

@brad83 That sounds frustrating. The best way to figure out what may be happening is to contact our Support team so they can file a ticket with our engineering team. When you have a moment, please reach out directly by logging into your Square account and heading here or calling directly at 1-855-700-6000 Monday- Friday, 6 am- 6 pm PST.