We lost internet in our area for a few hours tonight. We ran in offline mode everything worked well except. All tables that were paid while in offline mode are still showing open with no payment. You can see the payments in transactions and add the tip, but the check is open like it was never paid. Has anyone encountered this? I feel like I should void them but am afraid that the charges are somehow tied to them?
***** Update just spoke with customer support they said leave them and when you do close of day they will go away. I am open for a few more hours so will see but very glad I didn't void them off.
*****Update #2 so what they said one the first call is not the case I had to go through and void every check that was paid via credit card when in offline mode, it's like they were never paid when you open the check but the in transactions they are there and you can adjust tips. One of my checks wouldn't let me void anything just crashed the app anytime I tried to do anything, comp, void, pay. At one point it duplicated the check, so I have 2 identical checks open and if I try to do anything with them the app crashes. So after speaking with customer support we settled all the tips and I am going to see what happens when it auto end of day since I can't run end of day. Customer support said it seem like a glitch and if the checks are there tomorrow I will have to reinstall the app on all devices. Not the best solution so hopefully it works tomorrow. And a good thing is all the money is in the right place
Update #3 So after thinking about it we also have a square terminal, I figured why not try on that. I was able to pull up the checks and void all the items on the checks using the terminal. Then I was able to run close of day on the app like normal.
So it should all work out now, this post is just information at this point for anyone who runs into a situation like this. After multiple calls to customer service and a few hours of my time it seems as everything is back to normal. Certainly not a smooth was to go from offline mode back to online. Just glad it was limited time so it was only 12 checks or this would have taken much longer
Nate
