Missing money from “canceled” transactions — anyone else?

[Agr]

Fellow sellers,

I just found over $2,600 worth of transactions in my Square Dashboard marked as “canceled” — including almost $1,500 in one night. I never canceled these charges, and receipts show they went through.

Support told me “nothing can be done.” Meanwhile, Square collected fees and I never got the money.

Has anyone else seen this happen? Check your Transaction Status reports — this is extremely disturbing.

[Minion]

Hi @Agr 

This is an odd one.  If you have the receipts that shows that they went through, did they ever make it to your bank account?