Closed Checks, Transactions Approved, No deposit

[Sumtin2Eat]

Inquiring if anyone else has experienced the following and potential cause and fix.

Over the last 2 days, credit card transactions on closed checks show up in transactions but hasnt registed as a sale in banking thus no deposit.  If i run my sales report it will show all CC and cash transactions as open checks when they are closed on our POS system.  Also no deposits for 3rd party orders as well. 

Please advise. 

[RobynR · Accepted solution]

Hey @Sumtin2Eat,

Thanks for reaching out to the Community, and I’m sorry to hear about the trouble you’re experiencing with deposits and reporting. Let’s work together to figure this out.

To begin, could you confirm if you have Close of Day Reports set up on your account? If so, it’s important to run the report first to ensure all transactions for the day are closed properly. If these reports aren't completed, transactions may remain open in the system, which could explain why deposits aren’t being processed as expected.

Here are the steps to run a Close of Day Report on your Square POS:

1. Log into your Square Point of Sale app or device.
2. Navigate to the Reports section.
3. Select Close of Day (or End of Day, depending on your setup).
4. Follow the prompts to review and finalize any remaining open checks.

Let us know, and we’ll guide you on the next steps to resolve this!