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How can I process a return to store credit?
I don't use the square gift cards, I just track store credit accounts in a separate software system. My return policy is that returns are for store credit only, but I can't figure out a way to process this. I am only prompted to return to form of payment or a gift card.
I don't use the Square gift cards because of the cost, I am a resale children's clothing store, so we sell pretty inexpensive items.
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Hey @Gumballs. At this point, Square does not have a store credit feature. You’ll have to keep doing what you are doing with third-party software. That being said, it is possible that there are third-party apps that will connect to your Square account and do this automatically for you. You can head over to the Square App Marketplace and search to see if such a thing exists. However, you should be aware that these will probably come with a subscription fee.
Square Champion, Innovator & Expert
Piper’s Ice Cream Bar, Covington KY USA Website Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
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It’s not that I want to keep store credit in Square, I just want to process a return/restock with the option of “other” as the payment type
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Ah. My apologies for the incorrect assumption. However, what you want is going to have to be a feature request, I’m afraid. You should head over to the Ideate Board and submit a feature request to one of the POS teams. Fair warning. Feature requests just start a process and even if the product team accepts and decides to implement your request, it will take time — on the order of months. So, unless there is already such a change in the works (which I’ve heard nothing about) then it will take time.
Sorry I can’t give you a more satisfactory work-around.
Square Champion, Innovator & Expert
Piper’s Ice Cream Bar, Covington KY USA Website Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.