Re-verify our association

[RGogos]

I represent an association that does fundraising and is not a registered business.  I've been told that we have to re-verify our account to continue to use the Square.  I tried to enter our information on the website to do this but when it comes to the question about our federal or provincial numbers, we don't have one and so I can't continue with the process.  How do I re-verify our association?

[Lou8]

Hi @RGogos, thanks for posting on the Seller Community 🙂.

I've escalated your query to our Account and Services team. I'll let you know once I have an update - hang tight !

[Lou8 · Accepted solution]

Thanks for bearing with me @RGogos !

The team confirmed that you should select the business type "Charity and Nonprofit", and put "00000" as the business number. 

Can you try and let me know how you go ?

[RGogos]

Hi Lou8.  I've tried to re-verify our group of Richmond Gogos as you suggested, but was rejected.  I no longer see the choice of using an association as a type of business.  What happened to that category?  I do have a customer code number.  Will that help?  There must be other groups like ours who are being asked to re-verify their accounts, or are we the only one?

[JA-Quebec]

Hi,

I seem to be having the same problem. Also, when I click to reverify my business, I just get the loading message... over and over again

[JA-Quebec]

After checking with the support team, the request notification is not withdrawn even if our account has already been verified. For me, all's well in the end!

[Lou8]

Hi @RGogos , 

Since I don't have access to your account information, I would suggest reaching out to our support team directly by either email or phone in this case. They'll be able to take a closer look at your account !