Why is the stock count of my online items not updating on my Square Online site?

[CRELLC]

The title of this thread has been edited from the original: Stock Available Not Updating.

Since the migration of online items to the items library, I cannot update stock. I have added new items and tried to update old items with new stock available amounts and they are still showing on my site as out of stock. I have inspected each listing thoroughly but cannot find what I'm doing wrong. Please help! I'm heading into my main selling season and I need all items to be updated on my online site as I update them. I have emailed Square support but as of yet, they have not responded except to say they could not find my account, which was absurd since I contacted them from my account 😞

TYIA

[Katie_SQ · Accepted solution]

Hey @CRELLC,

Sorry to hear about the syncing issues you're experiencing with your Square Online site.

I can see you've been in touch with our Support Team today. Once the team investigates and has more information for you, they'll follow up via email to provide an update.

If you have any other questions, please let us know. 

[SaltandSun]

same issue here! what fixed yours?