Hey there,
It sounds like you’re experiencing some unexpected issues with subscription processing, and I can understand how concerning that must be for your business. Here are a few things to check and consider:
Check Subscription Settings: Double-check your subscription settings in your Square dashboard. Make sure everything is configured correctly, including payment methods and any necessary permissions.
Payment Method Issues: Sometimes, issues with clients' payment methods can prevent subscriptions from processing. Encourage your clients to verify that their payment information is up-to-date and that there are no issues with their accounts.
Review Recent Changes: If you made any recent changes to your account or settings, those could impact how subscriptions are processed. Review any adjustments you’ve made to see if they might be related.
System Status: Check Square’s status page or community forums to see if there are any reported outages or issues with the subscription service. It’s possible that there could be a temporary glitch affecting multiple users.
Contact Support: If you don’t find any issues on your end, reaching out to Square Support is a good idea. They can provide insights into whether there are system-wide problems and help troubleshoot your specific account.
Hopefully, this helps clarify things! Let me know if you have any more questions or if you need further assistance. 🙂
