Star TSP654IISK Sticky Label Printer Printing Dupl...

Mrpotatospread · ‎04-07-2021

I have two locations that both use the Sticky Label Printer and both printers are intermittently printing duplicate online orders. I've verified that only one iPad has online orders selected for printing. We've had this issue with API access on our site and now via GoParrot with square integration. Any suggestions?

Donnie-M · ‎04-08-2021

@Mrpotatospread Are you using the point of sale UI refresh? There is a current bug they are working on that causes online orders to print twice. The current work around is to go to settings and revert the UI to the old version for the time being. The work around I am using is I have an android version of the Point of Sale app set up on a tablet to print online orders. Hopefully it will be fixed soon.

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus

Mrpotatospread · ‎04-08-2021

I will try this. Thanks!

Star TSP654IISK Sticky Label Printer Printing Duplicate Labels