Online Website item quantities not syncing with Square Item Library

[Cnfcreative]

I'm having this issue as well. New items and categories are not showing up on my website now. How am I supposed to sell online? Any resolution? 

[vhovar]

I reached out to our Square account manager and she was able to get it fixed. Since that, we haven't had issues with that. We have, however, had issues with all of our online items pre-selecting modifiers that aren't actually pre-selected on our end. I was on the phone with support for awhile. They fixed it but couldn't give me any reason for why it even happened in the first place.

[Cnfcreative]

Alright. I've called support now four times and each time they say that they are going to "do the sync" and that i have to wait 24 hours. Nothing has changed. Nobody ever gets back to me as promised. Going on a week of this issue. 

How do I get in contact with a specific "account manager?"

[vhovar]

Unfortunately that I don't know. We received a phone call awhile back from our account manager. So I just assumed that's something everyone had.

[Cnfcreative]

Have they resolved this issue for you yet? For anyone yet? I am going through this right now. 4th day of support being absolutely useless. Been on the phone for a cumulative 6 hours this week. No solution. 

[Cnfcreative]

This happened to me the other day! They changed the visibility on purposely set as unavailable items (not the issue I mentioned at all) instead of finding a way to show the items that were actually selected to be visible!  I'm having issues with new items showing up in their categories too, did you ever get a resolution? 

[Cnfcreative]

I'm having the same issues, did you ever get this resolved? 

[_Violet · Accepted solution]

Hello @Cnfcreative - I'm sorry to hear that you're experiencing this syncing issue with your Square Online Items 😞 This does sound frustrating. Just to let you know, I've merged all of your posts on this topic into a single thread so we can keep everything in one place.

When you spoke with our support team, did they mention filing a ticket for this issue so our engineers can investigate further?

I'll keep an eye out for your reply.