Meta Commerce Manager > Empty Square Cart

[inthebagcarmel]

Has anyone figured out how to define the checkout URL (with parameters?) so users do not get an empty card every time they try to checkout via Facebook? Ever since Facebook required external payment settings, users attempt to checkout, but when they arrive to the Square site's cart, it's empty. 

As a test, if the user goes directly to square and adds an item, for example a shirt, then goes to Facebook and selects pants and shorts, when they click checkout and it redirects to Square the cart still has only the shirt. It seems obvious this is Square's failing as they don't seem to offer anything other than the https://<StoreURL>.com/s/cart URL.

Has anyone found a solution to this problem?

[Sammie_C]

Hi @inthebagcarmel, thank you for your post. Welcome to the Square Community as well!

I went ahead and checked in with our eCommerce team on this and they had a quick question: are you selling directly from your Facebook shop? If that is the case, then our eCommerce team said they would recommend linking your customers to your Square Online store, so customers can checkout directly from your site.

Please let me know that information and I can continue troubleshooting from there!

[KraftyKoopa]

They're experiencing the same issue I have been with the cart/checkout.

[Sammie_C]

Hi @KraftyKoopa, I assumed that this Seller's issue was the same or a similar issue to what you were experiencing.

I am sorry that we do not have resolution for your post here, but again the issue does stem from Meta.

[Sammie_C]

Hi @KraftyKoopa, I assumed that this Seller's issue was the same or a similar issue to what you were experiencing.

I am sorry that we do not have resolution for your post here, but again the issue does stem from Meta.

[KraftyKoopa]

Sadly, no. I posted asking for help weeks ago and wasn't provided a solution. I was eventually told it's a Meta issue so should be reaching out to Meta. Had been trying to have Meta look into it, but they keep telling me it's Square ¯\_(ツ)_/¯ 

Hope you get a solution