I keep getting emails to set up a paid account. I already have a paid account!

[LauraGrimes]

The chatbot on the Weebly/Square website has crappy AI. No help at all. I keep getting email that I need to set up a paid account. I have a paid account. How on earth to contact a human being?

thanx

laura

[LauraGrimes]

The chatbot on the Weebly/Square website has crappy AI. No help at all. I keep getting email that I need to set up a paid account. I have a paid account. How on earth to contact a human being?

thanx

laura

[LauraGrimes]

The chatbot on the Weebly/Square website has crappy AI. No help at all. I keep getting email that I need to set up a paid account. I have a paid account. How on earth to contact a human being?

thanx

laura

[LauraGrimes]

The chatbot on the Weebly/Square website has crappy AI. No help at all. I keep getting email that I need to set up a paid account. I have a paid account. How on earth to contact a human being?

thanx

laura

[_Violet]

Hi @LauraGrimes - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I went ahead and merged your posts into a single thread. Additionally, I want to make sure you've seen our Community Etiquette Guidelines. We ask that you do not post the same question in multiple places, as it is not productive. We typically get back to you here within 1-2 days of your post.

As for your question, I recommend reaching out to the Square Online Support Team so they can go over the details of this email with you. Any urgent, billing, or other account-specific questions should be submitted to our Support Team via phone or email. We cannot address questions specific to deposits, refunds, bank accounts, or other sensitive details in the Seller Community.

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.

I hope this information is helpful but please do let me know if you have any additional questions.

[LauraGrimes]

When I click on the link provided, I don’t see either a phone number or email?

[JJ_]

Hey there @LauraGrimes  

Our Support team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.