Donation custom amount showing "out of stock"

[schabc]

I created a donation item with custom amount being available as it is a donation. The set amounts are available however the open donation amount is listed as out of stock. As this is a donation item type there is no way to set a stock amount, how do I get this fixed?

URL:

https://square.link/u/FCGCPHHj 

[JK_Fiber_Art]

Hey there Schabc,

As they say on "Ancient Aliens" - "You are not alone".   First thanks for sharing the link.  I created a test Donation item and I'm seeing the same issue.  See the attached screen shot.  Looks like a good candidate for Tech Support to figure out.

[ryanwanner]

@schabc  @JK_Fiber_Art  I've seen this pop up here and there. With regular items, you cannot have them listed for sale on the online store when you don't have a price attached to it. It stands to reason that the same would go for donations. Since the dollar amounts are working for you, I'd recommend just sticking with those.

[JK_Fiber_Art]

That's an interesting way to look at it however, it's not a solution nor a work around - why would Square give you the option to enter a custom amount if they knew it would say "out of stock" ?    It's a Donation function - it's not an item that is being sold.  Just my thoughts here as I don't think that this has happened in the past so it would appear this is a recent glitch.

[ryanwanner]

@JK_Fiber_Artand it may very well be a glitch. I'm just giving ideas.

[JK_Fiber_Art]

Hopefully Square will fix this.  It's interesting, Square has knowledgeable and talented software engineers however, I don't believe those same people have or run a business.  What they think we need and what we need aren't always the same thing.  There is a work around if all someone wants is a link to create a Donation - take a look at JotForm - they have lots of templates for Donations (and any other type of form) which can easily be customized and you can use Square to process the transaction.

[marlon]

Yes, the only way around this is to allow lower values and the user would have to increment up..quirky I know!