Balance not updating

[MeganB]

I’ve had several orders come through in the last hour, but my balance is not updating. Is anyone else having this issue tonight?

[alexandriak]

That's super strange. Mine from today seems fine, but we've also been closed for the last three hours. I would recommend checking again in the morning, and also making a copy of the transaction receipts you're waiting on just in case

[SupportShudB]

I am currently having that issue. I can’t find answers on site and have to wait to talk to a rep in the am.

[Kassi_]

Hey there, @SupportShudB - 

I wanted to check to see if you're still have issues with your balance updating. Could you give me some more information on the payment, if you are? 

I will keep an eye out for your reply👀. 

[alexhudsonphoto]

I haven't received payments all month. I have several payments that have been made but none have updated on my balance or transactions

[Ria]

Hi @alexhudsonphoto  - Welcome to The Seller Community, it's always nice to see a new face 😊

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[arieeesmith]

Did you ever get this resolved? Currently going through this right now 

[Robbie2]

I’m having this issue and now and I’m having a hard time getting assistance