Why am I no longer receiving email notifications when an order is placed online?

[Gumnuts1]

The title of this thread has been edited from the original: I used to get an email notification of an order placed online. I no longer get that email.

I used to get an email notification of an order placed online. I no longer get that email, and only found the orders by chance, when looking at my transaction history. nothing my end has changed. This happened last month, and I hoped just a glitch, but I just realised today that i had more orders. Does not look good on me when orders are not quickly fulfilled.

[Katie_SQ · Accepted solution]

Sorry to hear about this issue, @Gumnuts1.  

This sounds like something that our Square Online team will need to take a closer look at with you. They'll be able to review your notification settings with you and potentially escalate your case to our Engineers for further investigation if required.

If you haven't already, please reach out directly by logging into your Square account and heading here.

Sorry I couldn't be of more help. If you have any other questions, please let me know!

[Gumnuts1]

Thank you. it turns out Telstra was treating only those square emails as Spam all of a sudden. Hopefully I have fixed it now.