Square is Overselling my Stock

[Mellyknits]

Hello! I've been using Square since Jan 2022. I’m having an issue only my last three shop updates where my site sells more of an item than I have listed as available. For instance, In my November shop update I had 7 of a specific item in inventory and the site sold 8. In December it sold 1 extra of 1 item as well and in this mornings update it sold 4 extra items. When I go look at the inventory it lists things as -1 or we even had a -2 today. Why does it do that? I only have as many of the item as I put in inventory and this leaves me in a super difficult spot where Im either trying to see if I can make more OR I have to reach out to the customer and tell them I don't actually have the item they purchased and issue refunds etc. This is not good for my business and I am hoping there is a simple fix so it doesn't continue to happen, otherwise I need to explore other web hosting options. I appreciate any help I can get! Thanks, Melissa

[sayra]

Hello, @Mellyknits. 

Welcome to the seller Community! We appreciate you reaching out, and I understand how concerning this inventory discrepancy is for your business. I'm sorry to hear about the challenges you've encountered with Square. To address this issue, I recommend reaching out to our Square Support Team directly. They can investigate the specific circumstances of these discrepancies and guide you on the best course of action. We may even have an engineer take a closer look at the back end of your account as it can be an account specific issue. It's crucial to ensure the accuracy of your inventory and prevent any inconvenience for both you and your customers.

We appreciate your time and cooperation.