Item Sync Issue: Deleted Items Still Appearing Online

[Allysbakery]

I'm adding new items and they are not appearing on my website. They are all marked as visible. It's taking up to 24hrs for items to sync between the item list and my website which is really annoying. Is there a problem or is there a way to speed this up? 

[Laurie_]

Hi @Allysbakery,

Thank you for your patience while we reviewed your message.

Just to clarify, did this issue start recently, or have you been experiencing it for a while? Also, once the item does appear, does it stay visible online without further issues?

While we often suggest these troubleshooting steps to resolve visibility issues, this sounds more like a syncing issue. I’d like to check in with our team to get some additional insight.

Could you please share the URL to your site and the name of an item that recently took up to 24 hours to appear? With that info, we can investigate further.

We'll keep an eye out for your reply.

[Allysbakery]

Hi 

it’s recent but I’ve only been on square for a short time I’m a new customer 

www.allysbakery.com.au 

once items sync they stay the sync just seems to take up to days to occur. Now I  just have 2 old items now that won’t go away… even though I’ve deleted them from items they are still showing on the site like a week later 

[Laurie_]

Hi @Allysbakery,

I apologise for not getting back to you yesterday!

Thank you for providing the link to your site. We can definitely escalate this issue to our Square Online team on your behalf.

To help us file a ticket, could you please confirm the following:

1. The names of the items you deleted that are still appearing on your live site.
2. If you have recently added a new item that hasn’t synced yet, please provide its name as an example. If all items have now synced, could you share the name of one of the last items you added and the date it was initially added?

This information will assist our team in checking your logs and determining what may be causing the delay.

I’d also like to mention that we recently addressed a disruption in Square Online related to item syncing delays, which has been resolved as of today. It's possible the issues you were seeing were related to this, however, if you continue to experience these issues, please respond with the requested information.

For your reference, you can visit issquareup.com anytime for updates on Square services.

[Allysbakery]

The 2 products still showing are 

1. Test - $10 "Out of Stock"

2. Regular Eggs - $5 - "pre-order 22 Sept"

All the items i've been adding and changing since these 2 went up are syncing OK now. It's just these 2 that won't stop showing on the "Shop All" page. They do not come up on any category pages

[Laurie_]

Thank you, @Allysbakery!

I want to confirm that I’ve escalated this issue to our Square Online team and requested the removal of these items for you. I’ll keep you updated here as soon as they let me know how it goes.

That's great news about the improvement to item syncing in the meantime - thank you for keeping me in the loop. 

[Laurie_]

We're still on this for you, @Allysbakery!

It seems my initial escalation was overlooked, but I've followed up with the team and expect them to remove both items within the next 24 hours. Thank you so much for your patience while we worked on this! 🙏

I'll check back here once I receive confirmation from my team, but you might see the update on your end before I'm back online.

[Laurie_ · Accepted solution]

Hi @Allysbakery, last one from me! 😊

Both items have now been permanently removed and will no longer appear on your Square Online site. If anything else comes up, feel free to reach out to us!

[Allysbakery]

Thank you