Can multiple Square Marketing Vouchers be applied to a single sale or multiple items?

[K9Kaye]

The title of this thread has been edited from the original: VOUCHERS NOT working properly.

I have created a couple of vouchers under instruction from a Square Customer Service person (GREAT CUST SERVICE) however unfortunately it is still not working properly. 

1. Voucher is set up to attract a 15% discount across a CATEGORY. Yet it only seems to attract a discount to the LAST item added to the cart from that category, even if I select three items from the same category. 
I have TESTED it several times with several items in the category and typed or cut and past the VOUCHER into the window where the voucher is to be entered (in the cart window), yet still only ONE item is discounted, not all the items from that category. 
Why?  

2. Another voucher that has been set up and used by clients in the past NOW is NOT working since (I presume) an update/changes have been done. 😞 
The voucher does not work, a RED note appears reading 
[voucher name] does not match a valid gift card.

I am hoping to get some help with what I am doing wrong. 

[lawnbrook]

Hi @K9Kaye,

I wish i could give you more positive news but It seems you arent going to be able to apply the coupon to all items from a category.

It seems a concious decision to only apply this to the most expensive item:

This came about as coupons were migrated from sqaure online, back to the dashboard:

https://squareup.com/help/au/en/article/8381-important-changes-to-your-square-online-coupons

Category-specific coupons now apply once per order to the most expensive eligible item instead of being applied to each eligible item in the order.

The non working voucher may also be a consequence of this migration (check the other entries on the page I listed).

Regards,

Bruce

[K9Kaye]

Thank you Bruce,
Although NOT the answer I was looking for (in regards to what I want to do) it anwsers the question as to WHY this is happening.

Greatly appreciate your response. 🙂 

Regards
kaye

[Katie_SQ · Accepted solution]

Hi @K9Kaye, 

Thank you for reaching out! Apologies for the confusion here - I’d be happy provide some more info. 😊

Category Vouchers

As Bruce mentioned, currently, applying a Square Marketing voucher to a category only applies the voucher to one item in that category.

If you want all items in a category to automatically receive a discount, you could consider setting up an automatic discount instead:

• Sign in to your Square Dashboard and navigate to Items & Orders > Discounts.
• Click the Create a Discount button.
• Add a discount name, the amount type ($ or %), and the discount amount.
• Toggle on Discount rules.
• Select Item or Category.
• Click Add Individual Items and include each item from that category.
• Make any other selections and hit Save.

(I've included some screenshots at the bottom of this post so you can see how this looks in the Square Dashboard).



Voucher Code Errors

• The message [Voucher Code] does not match a valid promo code or gift card appears when an expired voucher code is entered at checkout.
• The message [Voucher Code] does not match a valid gift card appears when a second voucher code is entered while another code is already applied. At this time, customers can only use one online coupon code at a time during checkout.
  
  
  

If you have any other questions or need further assistance, please don't hesitate to reach out!

[PJ6]

not solved - can't you just allow this option in the coupons? I find it very frustrating that the move away from the old coupon option has made it harder. We create a new coupon for every EDM against new products etc and the above is not a viable solution.

[Katie_SQ]

Sorry to hear this workaround isn't suitable for you, @PJ6.

At this time, only one Square Marketing coupon can be applied at a time during checkout. While this isn’t something that’s currently available, I encourage you to visit our Ideate board to check if there's an existing feature request for this. If so, please add your comments to support it, detailing how it would positively impact your business. If there isn't one already, please feel free to create a new request and invite other Sellers to share their support on the thread.

[leadastray]

WHYYYYY did Square ruin the discount vouchers and only allow ONE ITEM to discount when applied to a category listing instead of all items in applicable category. This was NOT the case previously?!! PLEASE FIX IT! I am losing business because all my referral codes dont work aside from ONE item!!  

ALSO for the love of dog, when can we get conditional logic added !!! 
This is getting ridiculous and I wish there was a better option out there 😡
This whole community is just **bleep** that Square never ever implements and is infuriating to read! 

[Katie_SQ]

Hi @leadastray, 

I can certainly appreciate your frustration, and I wish I had an update to share with you. In the meantime, we'll continue to pass on all feedback we receive about this to our Product teams. 

To ensure we're tracking all similar feedback in the same place, I've gone ahead and merged your post with this existing thread where these changes to Square Marketing vouchers have been previously discussed. Please check out my Best Answer pinned to the top of this thread, which includes a potential workaround using Automatic Discounts. 

Sorry I couldn't be of more help here. If you have any other questions, please let us know. 

[leadastray]

It’s not a Best Answer though. If I wanted EVERYONE to have a discount I’d just reduce my prices. ONLY PEOPLE WITH THE DISCOUNT CODE get the discount 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

[Katie_SQ]

Thanks for following up, @leadastray. 

I appreciate that no single workaround covers all business needs, and I wish I had another option available for you right now. In the meantime, marking a Best Answer allows us to pin the most up-to-date, Square-verified information to the top of a thread. That way, any Sellers who come across the thread in the future can quickly see where a feature stands, and what alternatives are available.

Our Product teams are aware of this feedback regarding Square Marketing Vouchers, but unfortunately, I don’t have any further updates or timelines to share at this time. 

If you have any other questions or need assistance, please don't hesitate to reach out.

[leadastray]

SOOOOO apparently there has been an implemented FIX to this but of course nobody advise of it.... thanks Square... 

Category vouchers NOW ask whetehr it shoudl apply to the highest value item OR to the whole eligible items in the categories. Would really have liked to KNOW THAT THIS was fixed. 

Also, could we PLEASSSEEEE be able to EDIT vouchers or DELETE them, its sooo incredibly messy when they all stay there and they do not sort by active or not. PLease!!!!! Its such a simple request.