Thinking of leaving square - lack of loan information

I'm sorry, but what is going on with square loans? We are exponentially increasing our revenue, have a solid 100% reputation with square, pay off our loans within 1-2 months of previous loans, and have 0 chargebacks. Everything is 'good.'
We haven't received an offer in over a month. We are considering changing. Square is unreliable when it comes to capital loans. We need a company that we can rely on. Any suggestions?
Thanks.

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Hi @toffeeman 

 

The Square loans and the uncertainty of when an offer may or may not come in is definitely frustrating, but if you are with Square for only the loans, then I can definitely see where you are coming from. 

 

Have you looked into using your business bank,for a loan or a line of credit?  You say you are paying your loans off within 1-2 months, so that means your business is definitely thriving (good for you!).  I think I may be worth checking into your local bank to see what they offer. Obviously the set back with that, is they are going to do a hard pull on your personal credit, want many different documents from personal and business. but the rates and terms may be more favorable to you and your business.. Then you can use Square just as you were, and not have to worry about an offer of if/when it may come. 

 

Just giving a suggestion from one seller to another 

Dan
Scorpion Coating Plus,LLC
Square Super Seller
Check out Square support center for additional help.




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Square Community Moderator

Hi @toffeeman, I want to first welcome you to the Square Community. 

 

I definitely understand your frustration, but unfortunately the information we have is limited when it comes to eligibility with our Loans.

 

I am going to go ahead and tag in a few of our Square Loans specialists on this and see if they may have any insight that they can share. @marielmt and @Abby_M, do you two have any wisdom or helpful tips for this Seller?

 

Also, feel free for any other Square Sellers to chime in with their experience or suggestions, as well.

Sammie_C
Community Moderator, US, Square
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I can see that I will not get an answer. We will be moving over to shopify sometime this month - as they loan system is more reliable. We don't want to be using square if we cannot rely on them for capital.

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Hello, I help out here a lot and it has been a long dry summer, and I won't sugarcoat it one bit. In the last 2 weeks, it has been every day multiple people who are receiving offers from the upper 60s paid off. It is finally kicking out the old normal amount of loans or pre-COVID. If or how long it lasts going off of the past 2 years (yes, it's been rough for the last two summers), then about this time it kicks in again. Your numbers, your growth, no negatives should have picked you off. I know you already know there are no guarantees if or when, but honestly, the longest I've seen myself in years is 2 weeks after completely paying off. Other than that, there was an issue with their accounts, and I wasn't aware of it. Have you called in and gotten past customer service to a loan specialist? I am not saying that there are any issues, as I have no access to any information. All I'm saying, as a Square customer myself, I would be calling and getting to a specialist. You and only you know what is best for your business, so I don't have to go over some loyalty speech. Just as a customer myself in a retail furniture store, I get those same sales reps from all the POS systems who guarantee me a 50k loan in the first 30 days. Others have on here as well. All I did was Google their policy and jumped on Facebook and Reddit, and after 5 comments, I was done. As @Minion stated, I have a LOC with my little credit union. I'm not sure where or how you feel about that, but that gives me the option to access funds when I need them and not when the algorithm picks me off. Good luck, and I wish you the best of luck and huge success. I truly mean that

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Hi @toffeeman 

 

The Square loans and the uncertainty of when an offer may or may not come in is definitely frustrating, but if you are with Square for only the loans, then I can definitely see where you are coming from. 

 

Have you looked into using your business bank,for a loan or a line of credit?  You say you are paying your loans off within 1-2 months, so that means your business is definitely thriving (good for you!).  I think I may be worth checking into your local bank to see what they offer. Obviously the set back with that, is they are going to do a hard pull on your personal credit, want many different documents from personal and business. but the rates and terms may be more favorable to you and your business.. Then you can use Square just as you were, and not have to worry about an offer of if/when it may come. 

 

Just giving a suggestion from one seller to another 

Dan
Scorpion Coating Plus,LLC
Square Super Seller
Check out Square support center for additional help.




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The lack of information is definitely frustrating. I am at 92% paid back, all green and processing daily. I’ve called and emailed several times and can never get an actual answer! They just say “your account looks good!” I’m very aggravated with this process. 

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I’m not going to lie to you it’s been a long Slow summer but the good news is the last 2 week has been amazing finally. Each day just posting on the loan threads a good dozen going out. The range is bouncing to from 60s and 70s to paid off. Of course today being the first day back it’s usually late wed to Thursday before things pick up again. I understand that each and everyone of us has todo what is best for our businesses. My only advice would be remember reps will promise  you the moon to get your business, you WILL start from the bottom (experienced that) and the grass isn’t always greener. I usually tell people look at facebook and Reddit and look at their loan boards before you. Make any big decisions. I wish you all the best and huge success which ever way you go.

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Any news?

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Any updates?

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I’ve been paid off for a week, no new offer! Everything green 

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Ugh, sorry to hear this. Let me ask you a few questions. The metrics are a great tool for us to use but they are not a guarantee of any loans. I wish the wording were better. Right now they are looking for daily swipes and the number of swipes. The number of new customers vs regular customers. All of these indicate a strong healthy growing business. Also, your past history with Square and loans. How long have you been with them?

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Almost 2 years. I’ve had loans in the past. My swipes are daily and average around 30-50 per day. We are on Granville island so our customer base is mostly tourists. We are growing healthily.

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I don't get it. I can give you the same old spiel, but you keep hitting everything. This is just my observation, and I watch closely. Maybe a mod could clarify this, but I’ve noticed since we merged the United States with other English-speaking countries, that Canadian, English, and Australian businesses seem to either be completely paid off or close to it. It might be just the ones that post here; not all do. I was wondering if there's a lag in the transition or something. With an algorithm, there’s no way to figure that out when an offer comes in at 69% and the next is paid off. We are all unique and process differently. But with 30-50 swipes per day in a tourist town, I don't work for Square—people like me are here to help with common questions and direct them to the right person for specific issues. Unfortunately, with the 'no guaranteed' part, I can't do much except wish you the best, and I hope everything works out for you. 

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How is your daily swipes are they increasing? The same with the volume or dollar amount? New vs returning customers and your past loan history and years with Square. 

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@Prnutrition wrote:

I’ve been paid off for a week, no new offer! Everything green 


Was your final payment a manual one or was it through CC sales?  If the final payment (regardless of amount) was a manual one, then it will take up to 10 business days for the algorithm to kick back in. 

 

Other than that, like many others say and repeat on this forum there really isn't much anyone can do but to focus on the business, generating more sales, and just keeping everything going business as usual and eventually an offer should drop in. 

Dan
Scorpion Coating Plus,LLC
Square Super Seller
Check out Square support center for additional help.




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No updates. It's been over 2 months now. It's fine, we ordered clover this week and it's set to arrive in 7 - 10 business days. We are done with square. They don't deserve our business.

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Switching to another algorithm-derived loan offer system isn't the best for the long term.  You really just need to take some time and go to a few banks and or credit unions. A revolving line of credit is going to be way cheaper than any POS or payday type loan.   I can borrow a quarter million at 4% so if I did that for say 28 days, that would only cost me $766.
A square loan may be good for that first bump, but the effective rate is not great, and it is taking all your profit to repay the loan.
IF you look at PayPal or Clover, etc, you'll see many of the same complaints of I want a loan and they are not offering me one because they are all algorithm loans. Square starts a loan more than every 60 seconds, that's almost 1,500 a day.  That would take hundreds and hundreds of people to do that in a conventional loan application process.

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