Loan Process 2025

[BobH02]

Good Evening ALL & Happy New Year! I just have a quick question.

Our Co has been with Square for a few years now. We had our PPP Loan through Square, and we also have had multiple Loans Offered & Approved that were all paid off early. On our latest Loan Offer, it seems like the approval process is taking much longer than usual. We are at 5 business days 2day, and still at pending status? No other info has been requested. And our other Loans usually were approved in 1 or 2 days and then funded the next day. I’m just wondering if this is something new in 2025? And also, if any other of you folks may be having the same issue? Please let me know.

Thanks, 

Bob

[Barbershop806]

I had the same issue, sometimes it processes and they forget to send it thru, just call them and it will come the same day 

[Twpchair]

Good call! It never hurts to follow up ever! I have seen some 30 minutes later ugh, that's a little bit too soon but I would think by 48 hrs and nothing (unless the weekend or Holidays) definitely wouldn't hurt. 

[ghettochild]

can ypou help me i tried to pay a mamber but they disabled my account on squre and on facebook so i can get into the money i have set the settings to managae 

[Twpchair]

Can you give me more details, please? What do you mean you tried to pay a member? Like a return or refund? Have you tried to call Square and ask them why or what is going on? Your settings as manager is good but for them to lock you out of both something is going and unfortunately, a Mod can't give personal information out on a public forum. Try this number and explain you are locked out of everything. @Sammie_C do you have any idea why or who she needs to reach out to? Thank you! Strange locked out of Facebook and then Square?

[Sammie_C]

Hi @Twpchair and @ghettochild, thank you for reaching out.

Here on the Seller Community we are unable to go into account specific information since it is a public forum. I would recommend reaching out directly to Customer Success for the most up-to-date information.

Please let us know if you end up having any other questions or concerns in the meantime.

[Twpchair]

Thank you! 🙂

[ianssoph]

Just curious, at what percentage everyone was at when they received an offer. I’m currently sitting at 73% and have not received one. 

[Twpchair]

It has been trending higher for most (not all of course) my last 3 were 84%, 91%, and yes 69%!!! The majority I see are around 85% to 93% ish range. That's just going off the trends and the people that post here. There are no guarantees it's all on that old algorithm to pick you off. I know it's hard for me to get used to as well. After close to 12 years before a good couple of years, I could almost guarantee an offer between 70-75% like clockwork. Now, it's been trending over a good year higher % to pay off. I kinda like it. Less rollover eating up the new loan. It doesn't help if you're in a bind though. I hope this helps and hopefully one will pick you off quicker! Good luck and keep us posted!

[ianssoph]

Thank you! I’ve also been with square for so long and my loans are always around 60-75% so I’m hoping they stay with that. 

[Twpchair]

I never say never because we are all different in how we process with volume, frequency, etc. I follow the trends and go off of what the Mods post or reply to and it looks like the higher % paid back at least for now is here to stay. The idea is you get more of your loan and less rollover eating it up. Again, I have seen some in the 70s but that's been a small few. 

[BobH02]

I believe I was over 80%

[Twpchair]

If im not mistaken I thought you were 83-85%% area. You were on there when most were right around that range and boom a couple of high 70s popped in and then right back to the upper 80s again. Except for Christmas through New Year's that was a rough patch. Glad you received yours congrats again!