Hi there @MJannes. They are still there, just moved. When you go to the Bookings section of the customer profile, it now defaults to Upcoming. Right beside that, you should see a button for Previous. Click on that and the history should be listed there.
@MJannes Ok. I didn’t know you meant the app. I was referring to the web dashboard. So, cancellations and no-show in the Appointments App are part of the customer record. When you bring up a customer, scroll down to the Appointments section. There are both “Upcoming” and “Previous” lists, with the previous showing all past appointments.
@MJannes It’s easy to see why this has been confusing for support. It was also confusing for me because they DO show up for me, which I think you will agree is very odd. So, the obvious conclusion is that this is an issue with your account only. It is not a bug, nor is it anything controlled by a setting or a recent change. So, I’m going to make two suggestions.
- Delete your Square Appointments app completely and reinstall it. Hopefully this is as simple as something in your app’s data that got messed up. If so, that will clear it out.
- If that doesn’t work, please let me know and I’ll tag the Square Moderators who will be able to consult with appropriate team to see if there is an issue in your account only the servers.
@MJannes Unfortunately, that’s all I’ve got. It makes absolutely no sense that I can see cancellations, etc, but you can’t on the same app. This is something you are going to have to get on the phone with support. Don’t chat. Talk to a person. Maybe they can replicate it.
Short of that, we could probably set up a time to do a Zoom call so you can screen share with me and I can see exactly what you are doing and seeing.
Support hasn't been able to figure it out either. I've spoken to someone who escalated it to another department that has been trying to resolve all week. It's extremely aggravating, because it just disappeared one day! When on my dashboard, I see all the cancelations and no-shows under "Previous" with no issues. It suddenly just no longer reflects in my app. Below is an example:
