Client-facing Online Booking Tool Monthly View

[TandE]

I am inquiring about the recent change to the Client-facing Online Booking Tool that Square made whereas clients cannot see the calendar for more than one week at a time.  Previously, you could see the full month in advance, which clients and I really liked.  I have already received complaints asking for the old format which allowed one to see at least a month in advance when trying to schedule.  Because I am booked up 4 – 5 months in advance, having only one week at a time is very inconvenient, burdensome, and annoying, as well as confusing to try and find an opening to book.  The way it is now, a client has to click week after week after week to get to within 30 days before a notification pops up allowing one to click to find an opening.

One positive aspect of the recent change is showing a client when the next available opening occurs, although you have to be viewing within 30 days of the opening to have this feature show up.  If it were available at the start, that would definitely be of help.

How can I reset the format to allow clients to be able to view the calendar the way it was before?  The way it is now is not acceptable for my booking needs. I have been satisfied with the Square services so far, but if this feature cannot be changed, I will have to consider another billing/appointment application.

[RobynR · Accepted solution]

Hey @TandE & @TheRealChipA,

I've checked with our Appointments team, and it turns out the new booking flow is the current option available. Unfortunately, there's no way to switch back to the monthly display on the new booking flow.

They've heard your feedback, and we really appreciate your understanding. If you have more questions or need assistance, feel free to let us know!

[TheRealChipA]

Hi @TandE.  Can you please post the URL of your website?  I just went into my offline test site for appointments and I’m still showing a monthly view.  So I’m not sure whatever change you are seeing is a system-wide thing, or just some glitch/setting issue with your site that I’m not finding, yet.  A URL to see what is happening would work.

[TandE]

Thank you for your message! Here is my URL

https://thai-body-balance.square.site/

I also check a local business that uses Square Appointment and it has the same kind of changes that I am experiencing as well. Please help. 🙏

[TandE]

This is what we see 

[TheRealChipA]

Thanks.  Give me a while.  I exploring the appointments settings and documentation now.  My ice cream shop is open, but it is cold and rainy today so I’m expecting to have plenty of time on my hands.  Ha.  I’ll let you know when I’ve figured out something.

[TheRealChipA]

So @TandE.  I’m going to say that this one has me stumped, and after 10 years with Square and 5+ here in the Community, that is pretty darn rare!  LOL So, I’m going to tag a couple of Community Moderators here who hopefully can investigate and talk to the engineers.  It could be that there is a change rolling out that I just haven’t received yet.  It could be that there is a hidden setting that I can not find.  It could be that we are both hallucinating!  Ha.  

@_Violet @JJ_ @MayaP hopefully one of you is lurking around the boards today!  You can see the discussion thus far above.  I am using the same appointments layout as @TandE is, yet when I choose one of my test services I get the monthly calendar view, not the weekly one.  (See my screen shot below compared to the one above from @TandE ). I’ve searched all of the settings — both in Appointments and in the Online Appointments page.  I see nothing to change this, yet it seems there are at least two different calendar views — weekly and monthly.  Can you please help us figure out what the heck is going on?  Much appreciated, as always!

[kinseyroehm]

mine is doing it too and I hate it.  here is the link to our booking site. 

https://tattooed-heart-studios.square.site/

[TandE]

Just now got another complaint from a client that this is a pain in the **bleep** 😶

[JJ_]

Thank you for the tag @TheRealChipA 

We will look into this for you, and if any other Seller is experiencing this please make sure to jump in here as this will help our engineers understand how this change is affecting our Sellers. 

[F3_Swanson]

Having the same issue, would really prefer the month view. We book 4-5 months out as well and scrolling through week after week is silly to say the least and a waste of time for customers. Please give us the option for the month view. 

[TandE]

A Rep emailed me back on Friday that he was passing along to an "Appointment Expert" but so far I have not heard back and my booking site still shows weekly schedule the same. Very frustrating. 

[F3_Swanson]

Thank you for the update. 

[TandE]

 

[TandE]

Here is the reply I just got an hour ago from the so called Appointment Expert.

There go my day off... looking for a new online booking site for business. 

[TheRealChipA]

@TandE I’m tagging @JJ_ @_Violet @Summer2024 again.  This does not make sense.  My calendar is monthly on my test appointments site. How can Luigi say that it isn’t available on Square?  That doesn’t make any sense since I have it.

[Ellie_]

Thank you for the tag, @TheRealChipA, we definitely want to look into that. I will be looking into this for you, @TandE.

[TandE]

I just checked a number of businesses and there are some with a one week calendar and some with the month calendar (which is by far the option my business and my clients prefer to use).  Here is a list of a few examples to show you what I am referring to:

Monthly

https://scream-seattle.square.site/

https://l-hair-studio.square.site/

https://nwperformancemassage.com/

Weekly

https://zen-therapeutic-massage.square.site/

https://studio-smooth.square.site/

https://taranurturingmassagetherapy.com/

I guess most business owners do not realize this change yet if they just only look from the business side. 

[RobynR · Accepted solution]

Hey @TandE & @TheRealChipA,

I've checked with our Appointments team, and it turns out the new booking flow is the current option available. Unfortunately, there's no way to switch back to the monthly display on the new booking flow.

They've heard your feedback, and we really appreciate your understanding. If you have more questions or need assistance, feel free to let us know!

[TheRealChipA]

@RobynR Ok, but I’m still really confused.  Why do I have the monthly calendar, but @TandE and others have the weekly calendar?  That still makes no sense, and so far no one is addressing that inconsistency.  As long as some of us have the monthly calendar, then it is obviously possible to “switch to the monthly display,” right?

[TandE]

@RobynR  

I have the same questions as @TheRealChipA .  Why do some businesses have the month option while others do not?  If one has it, it should be available to me as well.  Another concern I have is, why were we not notified that this change was going to occur so we had a chance to offer feedback beforehand?

[RobynR]

@TheRealChipA & @TandE, Our team is actively investigating this matter to gather more information. I appreciate your questions and patience during this process.

Out of curiosity, are you accessing your calendars from desktop or mobile devices?