Square Register Freezing while using Library to search from Checkout screen

[Crystal72]

I just noticed this issue this morning. When I attempt to search the library in the checkout screen, I can only type one letter, then the screen freezes, then I have to tap the search menu part again to add another letter) and so on for each letter. I included a video so it make more sense. 

Is this happening to anyone else?

Crystal

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[AquamosCoffee]

When trying to search for an item on my all-in-one register the search box will be de-selected after typing in the first letter. This just started happening two days ago and we've reset the register several time and make sure we updated our system. Anyone else experiencing this issue or have a fix for this?

[_Violet]

Hi @AquamosCoffee, @sunnysidearts, and @weat7489 - I'm sorry to hear that this issue with your Square Register has brought you to the Seller Community.

I went ahead and merged your post to an existing thread where another Seller described a similar issue We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

I suggest starting out with the troubleshooting steps for your Register listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I'm also going to reach out to our advanced support team to see if they've received any reports of this issue. cc: @Crystal72 

[sunnysidearts]

For some reason after using Register for a year I can't search for items in Checkout. When I type the item into search, it brings me to categories. What happened?

[weat7489]

I, too, am having issues. I can only search for the first letter. When I reached out to square through the chat, they said it was an issue on their end and would be fixed yesterday. It is STILL not working today and they refuse to chat with me. They want me to call Monday. This is extremely infuriating as a business who operates on the weekends. Square should be better with customers. 

[_Violet]

Hey there @Crystal72 👋 

I noticed your other post here. Is your Register currently operating as expected or is this a new issue that you've encountered?

I'll keep an eye out for your reply! 👀

[Crystal72]

Hi @_Violet 

This is a new issue that I noticed yesterday morning.

Thanks,

Crystal

[_Violet · Accepted solution]

Hi all @Crystal72 @AquamosCoffee @sunnysidearts @weat7489 👋 I spoke with one of our engineers and they let me know that a fix to address this issue is included in the latest software update, 5.39.0083.

To update your Square Register software:

1. Tap the down arrow at the top of your Square Register.

2. Select Settings.

3. Tap Hardware > General > About Register.

4. Tap Software Update. If there is no update, your software is up to date.

*Make sure your device’s date and time are accurate. If they are incorrect, update them via the Settings > General section.

Please do let me know if you are able to update and if the software update resolves the issue. I'll keep an eye out for your reply!

[Crystal72]

I will try on Wednesday when I am back at the store. My software is up to date though. I checked it last week and it was version 6.(unsure of the rest), which was the update that fixed the cash drawer error.  Is 5.39.0083 newer than the 6. update? 

Thanks so much,

Crystal