Why is my balance not reflecting my transaction/sales summary?

[thedetailstop]

A customer made a purchase using a card, the transaction shows up everywhere BUT my balance. This has never happened before and I would like to know where the money went - very frustrating. Have been waiting for customer service to answer, but still on hold. Hopefully someone has an answer for me! thank you!! @

[MicahF]

I'm having the same problem! Cannot get any help!

[_Violet]

Hi @thedetailstop and @MicahF - I'm sorry to hear that this issue has brought you to the Seller Community.

This does sound off, but we won't be able to tell what's happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.