Can't access site to edit

[DesignAsite]

Hi There

I tried to access the backend of the website https://ians4x4.weebly.com/ I have the correct user and password and somehow my facebook got connected ... when I'm in the backend there is no website to edit.

Please help.

Thanks

Sue

P.S. my clients website that I want to edit.

[Adam7]

Thanks for posting, @DesignAsite. Can you try logging in again? It should let you log in with the email address and password now.

[styve61]

I have been asked to edit a friend's site, on Weebly, and though I was given the user name and pw, I cannot get to the admin dashboard.  The site is mcclure4hair.com, and I can't log in directly, or using mclure4hair.weebly.com.  I thought since this question is similar to the original post, I should just ask here.  Thanks, Steve

[Adam7]

Thanks for posting, @styve61. If you don't see the site in the account, it sounds like the site owner might have more than one account and gave you the email address for the other one. I would check with the site owner to see if they changed the email address on the account or can give you the correct email.

[styve61]

Adam,

Thanks for getting back so quickly!  I can't get into the account, even, and the user name is tairowlette@gmail.com.  I have a password, but something is not getting beyond the log in page.  Is there a reason a Weebly user cannot share user name and pw?

Thanks,

Steve Keller

[Adam7]

That's the correct email, and there's really no reason more than one person can't log into the same account. Sometimes it's easier if the account owner just invites your own account as an administrator, though, so you can just log into your own account. To do that, the site owner goes to Settings > Editors and uses your email address to invite you to edit.

[Donna22]

I have been trying to log into my website and can't get anywhere, it takes me to a place to build a new one. 

[Adam7]

Thanks for your post, @Donna2. What is the address of the website you want to edit?

[Bella25]

Hi,

Been trying to access my clients site https://www.chefashleyshep.com/ and was granted with administrator rights but once i login im only redirected to my own account. I had previously edited the site but now I couldn't.

Thanks,

Belle

[Bernadette3]

I'm sorry to hear you are having trouble, Belle. We have an open bug with our engineers right now. Hopefully they will be able to resolve the issue quickly, and we appreciate your patience. 

[Bella251]

hi do u have any updates on the fix pls?

[Bernadette3]

Hi Bella. It looks like the bug is still open, but nearing verification. Can you please let us know if you are still having trouble accessing the site? 

[Bella251]

Still not working at the moment. Instead of redirecting to my client's site after clicking the invite link, I am redirected to my own.

[Bernadette3]

I'm sorry to hear. The bug has not been closed as resolved and is still in verification meaning the engineers are still troubleshooting. I'm hoping we'll have an update soon, though, considering how high of a priority the bug is. 

[Bella25]

Hi Bernadette,

I asked my colleague for the same client to login to the weebly account and she was redirected to the client's page but mine is still redirected to my personal site. I think it is some rights or access related issue that my client should grant me? Any idea what could it be? Thanks

[Adam7]

Can you have the person who invited you give you the invite link again (assuming that it doesn't say that you've accepted it)? I think it will work if you use the invite link again.

[Bella251]

New link works now. thanks