Email Notification showing wrong Time

[CBFY-Hazel]

I'm having an issue with the email notifications being sent to our clients where the given appointment time zone does not match with the business location's time zone. Example, client's email shows appointment time is in UTC while business location's time zone is in MDT. I'm unable to find the setting to fix this.

[RobynR · Accepted solution]

Hey @CBFY-Hazel,

Thanks for joining the Community.

When customers book an appointment through your online booking site, you can allow customers to choose their time zone – or lock the booking time zone to match your business time zone. You can learn more here.

If you're still having trouble, please check out this article for some time zone troubleshooting.

[CBFY-Hazel]

Hello Robyn,

I already have "Lock booking timezone to business location timezone" turned on but some email notifications still show a different timezone. Is there other options in the Communications settings to fix this? 

[RobynR]

Hmm, that does sound unusual. We don't have any other settings besides the ones listed in the articles above.

Do you happen to have a screenshot of this occurring so I can investigate further?

[CBFY-Hazel]

Hi Robyn, 

This is what's shown in the email, and the settings I had on when the issue happened. 

[Sineaid]

Apologies for the delay in getting back to you on this @CBFY-Hazel.

Could I just confirm that you have checked if there is a time zone specified for this customer within their Customer Profile on your Dashboard?

Customer notification are sent according to the timezone displayed in their profile, instead of your business location timezone, if the two timezones don't match. So, this is always worth checking if you see any discrepancies. 

You can view this from the Personal Information section of their profile within your Customer Directory.

[CBFY-Hazel]

Hello Sinead,

There was no time zone specified in the Customer Profile.