Why have my Open Tickets disappeared from my Point of Sale?

[RawtasticWB]

The title of this thread has been edited from the original: Saved baskets.

I’ve gone in to retrieve a customers basket and all of them are missing, how do I retrieve them? 

[Katie_SQ]

Hi @RawtasticWB, 

Our Engineers are currently in the process of migrating Open Tickets over to the Orders page. If you navigate to Orders, are you able to see your Open Tickets here?

I'll keep an eye out for your reply! 

[RawtasticWB]

I’ve located ‘orders’ page and there’s nothing there either, there’s like all 8 or 9 saved baskets missing, are they retrievable please?

[Katie_SQ · Accepted solution]

Sorry to hear this, @RawtasticWB. 

In this case, I recommend reaching out to our Support team so they can investigate further. They'll be able to review your account alongside you and escalate your case to our Engineers if required.

Our Support Team is available at 0800 - 098 8008, from Monday to Friday, 9 AM - 5 PM, British Time. You can also contact our Messaging and Email Support Teams here. 

Sorry I couldn't be of more help on this. If you have any other questions, please reach out.