Hi @Thebeuatyloft - thanks for reaching out to us here on the Seller Community.
We periodically request additional information surrounding a payment to insure that Square remains a safe environment for buyers and sellers alike.
You most likely have received an email from our Account Services department with information about your account. Please reference this correspondence, and if you have any questions feel free to reply directly to that email. Our Account Services team will be in touch with you there. Phone Support will be unavailable at this time.
You will also have some next steps available via notification through your Online Dashboard. Whenever you get a chance, please fill out the information request on your Dashboard and we will review accordingly.
Joe
Community Moderator, Square
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