Hey @peaceluvglass. First off, this is a seller-to-seller community, so Square isn’t going to ship you off to anyone. That being said, as usual some low-level drone at GoDaddy heard you say “Square” and decided that it would be easier to get you off the phone quickly by sending you to Square so that they didn’t have to do any real work. Ha.
Here’s the thing. There is no such thing as “Square sync with GoDaddy.” Square provides APIs, etc, for third-party developers like GoDaddy to create their own “Sync with Square.” Square provides and maintains the APIs and the rest is entirely the responsibility of the third party to manage and maintain. I use third-party integrations with a number of apps I have — especially my accounting software Zoho Books. And all developers who offer third-party integrations have the same basic rule — we provide the tools, and third parties are responsible for how those tools are used. In this case, your issue is not with “Square sync with GoDaddy.” It is with “GoDaddy sync with Square.” That is an important distinction.
Maybe we fellow sellers (and a Square moderator, if I determine that we need to tag a few) can help a little. Is your entire GoDaddy sync with Square broken? Or, is it just certain items, or certain bits of information? How long has it been broken? What, if anything, did GoDaddy do to troubleshoot, besides hearing “Square” and washing their hands of the problem entirely?
I’ve checked around and see no reports of widespread API issues, and a quick review of the reported historical outages don’t mention anything like this. It makes me think that whatever issue you are having is localized and might even be account-specific.
No apologies required, @peaceluvglass. Trust me, I understand and sympathize, having been in your situation a few times. I have one suggestion that often works, but in this case I don’t know GoDaddy stores so this might not be valid in your situation. In the past, when I’ve had syncing issues between platforms, I found it useful to turn off the integration and then restart it. More often than not, that has done the trick.
However, if there is any chance that you will lose data, you might want to think about this for a while first. It seems that you have multiple issues — “ghost” items you no longer sell, items not syncing, etc. If you have the time to do it — specifically a time when your store is closed and you can safely turn off your online store for a while — this “nuclear” option might do the trick and clear out any bugs, etc, that exist in your current integration.
I understand if you don’t want to do this, but it seems a valid option in your case. Like I said, though, that is based on my experiences with other integrations, not with your specific GoDaddy integration.
