Square Online Pickup Date Selections Bug

[cbstl]

Our Square Online store is exhibiting a strange bug today that I think can only be on the Square server side. Our business operates on pre-orders with people pre-ordering many weeks in advance. Today there has been an intermittent problem where the pickup date selection calendar at Checkout does not have any available dates after two weeks from today. I've tried several different items in the cart and it doesn't seem to be tied to any particular item or any other condition. Sometimes dates from two weeks from now can be selected and sometimes they can't (the month selector can't even be advanced beyond November when it happens and dates beyond two weeks from today are grayed out). This is very frustrating for our customers who are trying to place pre-orders for days beyond two weeks from now.

Is something being monkeyed with on the Square/Weebly side today that could cause this?

[Valentina]

Are you still running into these troubles, @cbstl?

[cbstl]

@ValentinaYes, it is still happening intermittently. I spot-tried it yesterday and didn't see the problem occur, but I just tried it again now and the problem occurred (dates beyond two weeks from today were all grayed out). It seems like this is something Weebly/Square should look into as soon as possible.

[cbstl]

Here's a video that shows the problem and how intermittent it is. In the video I have an item from our store in my cart. This item happens to have a 3-week lead time. It starts out with the pickup date selection working fine - I can change the date no problem. Then I exit out of the cart, do a clear-cache-reload of the page (ctrl + F5) and then go to the cart and try to change the date and all the dates are grayed out:

This video has been deleted

I didn't show it in the video, but if I then go back to November on the calendar, all the dates after two weeks from today are grayed out and it's not possible to go forward to December or beyond anymore. Here's a screenshot showing that:

This is really a mess for us, because it is seemingly random and many of our customers are trying to place orders to be picked up more than two weeks from now. Orders that far in advance are very common for us.

[Valentina]

Some of this does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, @cbstl.

The fastest way to resolve an issue like this would be to reach out to our team directly. The best way to reach out is by phone, because our team can look at your account with you and help you make adjustments in real-time - or file a ticket for our engineers to look at. You can share the link to this thread with them by email so they can see the video you've shared. That will be really helpful!

If you haven't already, please reach out directly by logging into your Square account and heading here.

[cbstl]

Thanks @Valentina . I contacted support directly and after some investigation, they elevated this as a bug and opened a ticket with the bugs team. I'm supposed to hear something from them once they've identified the resolution.

[Valentina]

I'm glad to hear that the team was able to look into this with you @cbstl!