New chip reader not working with Android OS

My new chip reader isn't working with my Samsung S21 Ultra running Android OS.

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Is it not pairing with your tablet or is it stuck saying "connecting" or anything but Connected in the top bar?

 

I've had a few instances where a card reader won't connect after just using it that day.

 

Try the following to see if this fixes it:

 

  • Close the POS app and reopen it, see if it connects
  • Turn bluetooth off and back on
  • Close all apps, restart the device and try again
  • In the POS, go to settings, hardware, square reader, forget device and pair again
  • Make sure you have the latest version of Square installed and that your tablet is compatible

 

 

Here's the help page on connecting your reader: 

Set Up the Square Reader for Contactless and Chip

 

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