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When you first go to my site https://spikeymuscle.square.site/ and go to an item everything works fine. However, once you add an item into the cart the item you are on becomes "Not Available" and you can no longer use it. If you go to a different item, it is about a 50/50 chance you'll be able to do it there, but after the 2nd cart addition, the entire site won't allow you to add anything to your cart.
Is there something I'm missing?
The site is integrated with Printful. The items are created in Printful and then the integration sends it over to square. Once it square, I go into my items inventory and make them available and pretty it up to officially work on the store front page. All of this works fine. I do not have any of these items set to track inventory as they are print on demand and are always in stock.
Here is a screenshot of what it looks like after successfully adding it to the cart.
This makes the rest of the website pretty much useless. When I try to do the same thing from a mobile device instead of a computer, I immediately get the "Not available" button instead of being able to add it into the cart the first time.
Your assistance is appreciated!
Additional Troubleshooting: Still an issue, but I have figured out that if you go to another browser (Firefox instead of Chrome) or use incognito mode, that it unlocks the add to cart buttons until you do the exact same steps as mentioned above. After that the store items are "not available". For incognito mode (or private mode in firefox), if you ctrl+f5 the page, the buttons are re-enabled. This would leave me to believe there is a cookie/cache or something that the store is setting causing this error to occur, however I haven't found anything in the options that could be turned off to avoid this.
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Support got back to me on this and it seems to be working currently. A thank you to Angel Bagley at the Customer Success team for the instructions. I'm pasting below for reference in case anyone else runs into this issue in the future.
Hi,
I was able to recreate the issue you've described. After taking a look at your account and item settings, I see that you have your items marked to be shipped but you haven't set up a shipping profile.
To fulfill your Square Online orders with shipping:
- In your Square Online Overview page, go to Fulfillment > Shipping.
- Under “Shipping profiles,” select Add shipping profile.
- Select +Add countries and check any countries you’ll ship to.
- Select Add rate and choose a rate option from the dropdown menu.
- Choose your carrier and complete any carrier setup.
- Select Done when finished.
Learn more about setting up shipping in Square Online, or about setting up real-time shipping to offer more accurate rates.
Note: Shipping settings from your Square account don’t sync to Square Online. Once you've done this, you shouldn't have the issue with the items showing as not available. You just need to tell the site how your fulfilling your items.
I hope you have a wonderful rest of your day, please don't hesitate to reach back out if there is anything else you need assistance with. On behalf of all of us here at Square, I'm wishing you and your business continued success!
Angel Bagley
Square Online & Weebly Customer Success
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Support got back to me on this and it seems to be working currently. A thank you to Angel Bagley at the Customer Success team for the instructions. I'm pasting below for reference in case anyone else runs into this issue in the future.
Hi,
I was able to recreate the issue you've described. After taking a look at your account and item settings, I see that you have your items marked to be shipped but you haven't set up a shipping profile.
To fulfill your Square Online orders with shipping:
- In your Square Online Overview page, go to Fulfillment > Shipping.
- Under “Shipping profiles,” select Add shipping profile.
- Select +Add countries and check any countries you’ll ship to.
- Select Add rate and choose a rate option from the dropdown menu.
- Choose your carrier and complete any carrier setup.
- Select Done when finished.
Learn more about setting up shipping in Square Online, or about setting up real-time shipping to offer more accurate rates.
Note: Shipping settings from your Square account don’t sync to Square Online. Once you've done this, you shouldn't have the issue with the items showing as not available. You just need to tell the site how your fulfilling your items.
I hope you have a wonderful rest of your day, please don't hesitate to reach back out if there is anything else you need assistance with. On behalf of all of us here at Square, I'm wishing you and your business continued success!
Angel Bagley
Square Online & Weebly Customer Success
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This was very helpful. Thanks for sharing! Also thanks for the details on shipping.
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Had the exact same problem. This solved it in minutes. Thank you very much for sharing!