Epson TM-P20ii Pairing Issues

I'm not able to pair the Epson TM-P20ii bluetooth printers I just received to our Square Registers. I've performed every suggested troubleshooting suggestion. Is this a known issue? Any advice or help would be greatly appreciated. Thank you-

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Square Champion

@JoeGo1  I don't use the Square register, but thought I might offer a couple of suggestions.

1. Have you tried connecting the printer to the hub and see if it will work that way. (Just to make sure the printers are working correctly)

2. Have you checked to see if there is a firmware update for the printer. Below is a link to the firmware page, the iOS and Android firmware is at the bottom.

TM-P20II firmware page 

 

 

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